Admissions Adviser

Descripción del puesto

Admissions Advisor 37 Hours Per Wk 15.33 Role To provide professional, accurate, and timely advice and support to prospective students, applicants, and stakeholders across a range of communication channels. The post holder will manage enquiries relating to undergraduate admissions, ensuring a high standard of customer service and adherence to University policies and procedures. Key Responsibilities Triage and manage the Undergraduate Admissions Outlook inbox, reviewing incoming enquiries and responding to general admissions-related queries within the UKRO folder. Monitor and respond to prospective student enquiries on The Student Room, providing accurate guidance on admissions processes, entry requirements, and application procedures. Manage and respond to enquiries received through social media platforms using Sprout Social, ensuring communications are professional, informative, and aligned with institutional standards. Respond to straightforward Medicine and Dentistry admissions enquiries within SAP CRM, using approved templates, guidance, policies, and procedures. Maintain accurate records of applicant interactions and correspondence within relevant University systems. Ensure all enquiries are handled efficiently and within agreed service standards. Escalate complex, sensitive, or specialist enquiries to the appropriate admissions or academic teams. Contribute to delivering an excellent applicant experience by providing clear, consistent, and customer-focused communications. Support the wider Undergraduate Admissions team with administrative and operational activities as required. Ensure compliance with data protection legislation, University regulations, and admissions policies. Person Specification Essential Criteria Excellent written and verbal communication skills. Strong customer service skills with the ability to communicate with a diverse range of stakeholders. Experience of handling enquiries and providing accurate information in a professional environmen