AV Support Engineer

Descripción del puesto

Our client is a leading specialist in the design, installation and support of Audio-Visual solutions across the education, government and corporate sectors. With almost 50 years of experience and a nationwide presence, they are recognised for delivering innovative AV environments and exceptional service.  They are now building a dedicated on-site support team for a major city-centre university campus and are looking to recruit two experienced AV Support Engineers to play a key role in its success.  Working within a small team you will support a wide range of AV technologies across teaching spaces, meeting rooms, conference facilities and specialist environments. This is a hands-on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved.  Key Responsibilities Provide day-to-day technical support for AV systems across a large university campus. Deliver user familiarisation and operational guidance on newly commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer support teams to resolve technical issues. Conduct planned preventative maintenance across supported systems and spaces. Maintain system documentation, SOPs, asset inventories and support reporting information. Experience & Technical Skills Previous AV support or field engineering experience within corporate, education or government environments. Strong knowledge of Extron control systems and AV technologies including: Control processors and touch panels Presentation switchers and matrix systems DSP platforms and audio mixing systems Cameras, microphones and speaker systems AV-over