Business Rates Officer

Descripción del puesto

We are looking for a methodical and detail-oriented Business Rates Officer to join our revenues team. In this role, you will place a key part in delivering the customer interface for Business Rates collection, ensuring services are provided in line with legislation, guidance and corporate standards. You'll contribute to a flexible, transparent and cost-effective service that drives customer satisfaction, whilst working with the Economic Development Officers to provide the best solution for our business customers, ensuring that income is maximised through early recovery. Key Responsibilities Include: Collection of Business Rates in a flexible, transparent and cost-effective way. Working with Economic Development Officers to provide the best solution for business customers. Undertaking day to day administration to promote business growth, applying reliefs and discounts in accordance with legislation. Ensuring customer enquires are dealt with in a professional manner. Maintaining the business rates property database and liaising with the Valuation Office to process valuation changes. Identifying further premises that should be subject to business rates. Identifying unoccupied commercial properties to ensure correct liabilities are determined. Working with other Council departments to ensure commercial property developments are monitored. Ensure the maintenance, billing, collection and recovery of Business Rates is carried out promptly and effectively, maximising income by dealing with all aspects of routine enforcement and recovery of debt due. Proactively negotiate repayment plans for businesses experiencing difficulty. Build a strong understanding of the local business landscape, maintaining up-to-date knowledge across the districts. Continuously seek opportunities to improve processes and deliver efficiencies. About You This is a highly customer-focused role, with a significant proportion of your time spent engaging with businesses and stakeholders across a variety