Client Success Coordinator - STEMAI

Descripción del puesto

<p><strong>Location:</strong> Hybrid, Holborn Gate, London<br><strong>Vacancy Type:</strong> Permanent, full time <br><strong>Reporting to:</strong> Head of Innovation</p> <h4>About STEMAI</h4> <p>STEM AI is transforming how life sciences organisations access insights through AI-powered solutions. As our platform expands, we are looking for a Client Success Coordinator to ensure clients move seamlessly from pilot agreement through to successful implementation. This newly created role sits at the heart of the client journey, coordinating complex approval activities and working across technical, legal, commercial and operational teams to remove barriers and accelerate commissioning.</p> <h4>The Opportunity</h4> <p>Following agreement to pilot STEM AI, clients typically complete multiple internal approval processes covering information security, IT, legal, procurement, compliance, data privacy and operational readiness. Every organisation has different governance requirements, making this a highly collaborative role requiring excellent organisation and stakeholder management.<br><br>You will become the central point of coordination, ensuring requests are managed efficiently, the right subject matter experts are engaged, responses are prepared to a high standard and clients receive a professional, responsive experience.</p> <h4>Key Responsibilities</h4> <ul> <li>Coordinate all client approval activities to drive pilot commitment.</li> <li>Act as the primary point of contact throughout the implementation approval journey.</li> <li>Manage questionnaires, security assessments and due diligence requests.</li> <li>Coordinate responses from technical, legal, compliance, commercial and operational teams.</li> <li>Track milestones, manage deadlines and proactively resolve blockers.</li&