Complaints Investigator

Descripción del puesto

Reference 188912 Complaints Investigator Birmingham £34,144.00 plus £1680 car allowance annually 37.5 hours per week 26th September 2026 About the role Working as part of the Customer Experience Team, you will undertake independent investigations into customer complaints, ensuring that all complaints are handled fairly, consistently and in accordance with Trident's Complaints Policy, the Housing Ombudsman Complaint Handling Code and Consumer Standards. You will be responsible for investigating …