Customer Services Team Leader

Descripción del puesto

Pyramid8 are supporting a fast growing business who looking for an experienced Customer Service Team Leader to lead and develop a busy Customer Service team, ensuring customers receive a consistently high standard of service. You’ll be responsible for team performance, coaching, customer escalations and day-to-day operations , while identifying opportunities to improve processes, service quality and customer experience. Managing a team of 8 initially you will help the business to grow and devel…