Customer Support Specialist, EMEA

Descripción del puesto

Why Rogo Our mission is to transform global finance by empowering professionals at the world's top investment banks, private equity funds, and investment firms with AI that delivers unparalleled speed, accuracy, and insight. We're not just improving financial workflows; we're redefining them. This is a unique opportunity to join a generational company driving transformation in one of the most important industries in the world. With a rapidly growing, global client base, proven product-market fit, and backing from world-class investors, we are scaling quickly and defining a new category of enterprise AI. Our team is sharp, motivated, and deeply committed to Rogo’s mission. We take ownership of complex problems and stay relentlessly focused on our users. If you thrive in a fast-paced environment, demand excellence, and want to help build the future of finance, we invite you to join us. The Role Rogo is seeking our first Customer Support Specialist, EMEA to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients. You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need. Pain points and feedback surfaced directly informs product improvements as we continue to scale. What You Will Own Handle customer queries in our day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs. Assist clients and teammates to diagnose root causes and provide clear workarounds where needed. Contribute to operational efficiency and scalability by identifying process optimizations and automation. Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele. Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure stakeholders are informed and have visibility into Support context. What You Will Need 1+ years of experience in customer