Head of Operations

Descripción del puesto

Do you have a background working in the care sector? Are you looking for a rewarding leadership position within a mission-drive organisation that has strong values? Since our launch in 1994, Bethphage has grown, diversified, and built an exceptional reputation for person-centred care. We are a charity that truly puts the people we support at the heart of everything we do, and our commitment to excellence is reflected in our Investors in People Gold accreditation, which we’ve maintained for 12 years. The Head of Operations manages the Area Manager Team with a broad yet detailed oversight on service delivery across all provisions. With an organisation-wide focus, you will work closely with colleagues who oversee Quality, Positive Behaviour Support (PBS), Development, HR and Finance. Over the next two years, the successful candidate will continue to deliver our current strategic plan (2024-28), further developing external relationships while working closely and effectively with commissioners, health colleagues and contacts from competitor organisations. Core Duties Provide decisive and clear leadership to your Area Managers and across the wider organisation Ensure that Bethphage’s services are managed and delivered in accordance with regulatory, legislative, and contractual requirements, as well as our values and vision for future development Ensure policies and procedures are implemented and adopted across the charity Ensure compliance with Safeguarding policies Ensure absence and performance management is dealt with across the operations team Ensure staff are treated respectfully and professionally, valued for their contributions and encouraged to develop their knowledge and experience Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes Monitor the external landscape for emerging themes and changes in government policies Manage