Office Manager

Descripción del puesto

Do you have current or previous experience within Optics at Supervisor or Assistant Manager level and are looking for the next step in your career? If so, our Office Manager role could be just what you're looking for! At Specsavers, we're passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We're looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.  As our Office Manager, you'll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success.   You'll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you'll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience.  You'll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business.  Our business  Our Home Visits office is based in Wembley, HA9. Our team  We have a wonderful team of dedicated people ready and waiting for you to meet.  What You'll Be Doing  Lead by example, delivering a world-class customer experience Inspire, coach and develop the team to achieve their best Foster a culture of continuous improvement Drive the business key performance indicators (KPIs) Support recruitment, onboarding, and ongoing training of team members Conduct regular 1-2-1s, performance reviews, and team meetings Work closely with Directors to identify business improvements and growth opportunities Ensure strong financial controls, including management of bad debt Oversee accurate