People Operations Lead

Descripción del puesto

📍 London - Hybrid. 2 days per week in our London office, 3 days remote / work from home (40 hour week) 🚆 Monthly travel to one of our other offices (Sheffield/Lincoln) is essential. ✴ All travel and accommodation costs to non-base office locations are fully covered. We've spent the last three years transforming how our People Team operates. Now we're looking for someone to own the machine and work out what comes next! About the role We're looking for a People Operations Lead to own the operating layer of our People function, managing our People Operations Specialist and reporting directly to our People Director. This isn't a traditional HR Operations role, and we're not looking for someone to simply keep existing processes running. We want someone who's genuinely curious about how and why things work - someone who spots friction, interrogates the data, challenges the way we've always done things and builds something better. You'll inherit a strong foundation. Over the last three years we've streamlined manual processes, invested in our People technology and changed the way our People function operates. There's plenty we're proud of - but we're definitely not done! You'll own our People operations, systems and data infrastructure across the end-to-end colleague lifecycle, making sure the fundamentals run brilliantly while continuously looking for opportunities to simplify, automate and improve them. You'll also take significant ownership of our reward infrastructure, including quarterly pay reviews, salary benchmarking and banding, benefits and gender pay gap reporting. You'll work closely with our People Partners, Talent, Finance, Payroll and Tech teams, so this is a highly collaborative role with influence across Goodlord. And increasingly, you'll help us answer a bigger question: what work should technology be doing for us? We're already exploring how AI and agentic workflows can remove repetitive work across areas such as onboarding, colleague queries, document