Principal Implementation Engineer, Customer Support (EMEA)

Descripción del puesto

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com .  Bitwarden truly cares and wants all Bitwarden users to have the best experience while accessing their sensitive information. The Customer Success team helps customers and all users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Bitwarden seeks a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and partner with the Customer Engagement Managers to help customers with their initial production deployments post-sales, as well as implement new features as they are released and increase their adoption of the Bitwarden platform. This is an all-remote team and we're looking for someone located in the UK. RESPONSIBILITIES Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements Advising customers on industry best practices for the full stack of Bitwarden   Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future Providing superb guidance and assistance for each c