Senior Customer Service Coordinator

Descripción del puesto

Senior Customer Service Coordinator Ashby-de-la-Zouch (home of Hula Hoops, popchips, Nik Naks, and more…) Hybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing. Join our snack-loving team We’re looking for a Senior Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move. Who are we? We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. About the role This role is responsible for delivering great service every day by leading a small customer service sub-team within a fast-paced supply chain environment. You’ll oversee order receipt, processing and invoicing, making sure orders move smoothly into third‑party warehousing and transport planning teams, as well as direct dispatch operations at manufacturing sites. You’ll combine people leadership with hands-on operational expertise, using an enterprise resource planning system to ensure orders are accurate, priorities are followed and timelines are met. Working closely with internal supply chain teams, external logistics partners and customers, you’ll focus on service excellence, continuous improvement and developing an engaged, capable team. What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer: Competitive annual salary and annual salary review KP Pension Plan with up to 7% matched contributions Annual bonus scheme 25 days holiday, with the option to buy up to five additional days Comprehensive healthcare support including Health Cash Plan, Digita