Senior Product Manager - Self-Service & Onboarding

Descripción del puesto

HEADLINE: Job Title: Senior Product Manager, Self-Service & Onboarding Reporting to: Head of Product Location: London - Hybrid-Working: 3 days in office, 2 days from home ABOUT THE ROLE: APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in Fintech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide. We are looking for a Product Manager to own APEXX's Self-Service & Onboarding domain. You will define and execute the product strategy that enables customers to onboard, configure, manage, and optimise their use of APEXX services independently, creating a scalable self-service experience that gives customers greater control and accelerates time-to-value. This is a highly cross-functional role working across Product, Engineering, Design, Commercial, Customer Success, and Compliance to create scalable digital experiences that improve customer satisfaction and business efficiency. You will own the end-to-end onboarding journey - from account creation and KYC/KYB orchestration to payment provider configuration, user management, and self-service administration - as part of a broader vision to give customers greater control over how they configure, manage, and optimise their use of the APEXX platform. WHAT YOU’LL DO: Own the vision, strategy, and roadmap for APEXX's self-service capabilities and Customer Portal, starting with the end-to-end merchant onboarding experience and progressively expanding customer control across the platform. Evolve the APEXX Customer Portal into a high-performing, intuitive, and flexible platform that enables customers to understand their payments through actionable data-driven insights and recommendations, and take meaningful actions directly within the platform. Design and deliver scalable self-service capabilities spanning merchant onboarding, account and user administration, API credential manageme