Service Desk Analyst

Descripción del puesto

Service Desk Analyst Avant is seeking a customer-focused Service Desk Analyst to join our IT team. As the first point of contact for IT support across Australia, you’ll provide first and second-level technical support while delivering a high level of customer service. Key responsibilities Provide first and second-level IT support via face-to-face, Microsoft Teams, phone and email. Manage incidents and requests through Freshservice, ensuring timely resolution within agreed SLAs. Set up and suppo…