Team Leader

Descripción del puesto

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.   Overview We’re expanding our team, and looking to hire an experienced Team Leader to join our customer-focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers. You will be guiding your team to support existing clients, whilst continuing to put the customer at the heart of what we do. How you'll make an impact On a day-to-day basis, you’ll: Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone Carrying out regular one-to-one and team meetings to provide coaching, feedback, and support Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings To hit financial targets, ensuring the team are sticking to the budget lines Carrying out team audits to ensure the team are paying close attention to detail To empower the team with knowledge of the products and policies Balance multiple tasks at the same