The role: We are looking for a Senior IT Support Analyst to join our IT department in Bristol. The 2nd Line Support Analyst is responsible for providing advanced technical support and acting as the primary escalation point for the Service Desk's 1st Line Support team. The role focuses on the investigation, diagnosis, and resolution of complex technical issues across the firm's end-user computing environment, Microsoft 365 platform, and core business applications. A significant element of the ro…
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